Support inbox
Use this public inbox for account access issues, app bugs, upload/playback failures, sharing problems, privacy requests, deletion intake, and general legal routing.
Support and Contact
Support and contact
This page gives users a clear way to contact Stacks for account issues, bugs, privacy requests, deletion requests, and legal matters through a single public support inbox. It is designed as an operational support page, not just a list of email addresses.
What support can help with
Support may be used for issues such as:
- account access problems;
- app bugs or reliability issues;
- upload, playback, sharing, or collaboration problems;
- notification issues;
- questions about account deletion or privacy requests;
- legal or policy questions that need to be routed correctly.
What to include in a request
To help Stacks review a request, users should include:
- account email address;
- username;
- device model;
- iOS version;
- app version, if known;
- a short description of the issue;
- the approximate date and time the issue occurred;
- screenshots, screen recordings, or other relevant evidence where helpful.
Response timing
Stacks reviews requests as promptly as practicable and prioritizes account-access, safety, privacy, and legal issues based on urgency and severity.
Related pages
Support should be used alongside the governing legal documents below.